Vodafone & Idea To Assist User Queries Via AI Assitant

New Delhi: Global pandemic made people isolate and work from home. This raised usage of telecom services in the Internet, Call and other services. Due to heavy requests, few areas of telecom channels prone to overload. This raised an increase in complaints and other queries by the consumers.

To beat this difficulty and cover more support Vodafone and Idea telecom firms launched AI-based virtual assistant. Queries raised by customers shall be guided by way of this assistant.

Idea and Vodafone Users Will Get 24×7 Support

This new update is shared to users through SMS. For Vodafone users, this service is visible on My Vodafone app and on My Idea App.

Idea and Vodafone Users Will Get 24×7 Support

Idea and Vodafone Users Will Get 24×7 Support

This could be the quickest mode to resolve our private points via pre-built solutions supplied. AI assistants are extra reliable in these situations.

Features Offered By My Idea & My Vodafone AI-Assistant:

  • Bill payments
  • Recharges
  • VAS
  • Plan activation
  • New connection
  • Data balance
  • Bill requests
“VIC, an AI-powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry-first initiative,” says vodafone CTO – Vishant Vora.

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